Account Verification: Which Documents Are Accepted and How Long Does It Take?
My KYC completed in half a day. Passport plus a full-page utility bill worked, but my first upload was rejected because I cropped the date. Second try passed immediately. Name spelling is critical—include middle initials exactly as on your ID or you’ll fall into manual review. After approval, my withdrawal cap increased and later payouts stopped prompting extra checks. If you moved recently, update your profile address before submitting documents to avoid a mismatch loop.
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For me, Betzillo accepted a driver’s license and a recent bank statement. The selfie failed once due to backlight; a retake in neutral daylight passed in under 30 minutes. Keep file sizes under the limit, avoid filters, and frame your face within the guides so the OCR doesn’t struggle. If your ID is near expiry, renew it first; close-to-expiry documents often trigger manual handling. Once verified, my next e-wallet withdrawal landed the same afternoon without extra friction.