Celebrating Our Gold Win at the Tasmanian Hospitality Awards for Best Accommodation (Metro)

We are thrilled to share that we have won the prestigious Gold award at the Tasmanian Hospitality Awards for Best Accommodation (Metro). This recognition not only highlights our hard work but also celebrates the dedicated team that turns our establishment into a home away from home for all our guests.

This award is a significant milestone for us. It reminds us of our commitment to providing exceptional service. Winning inspires us to strive for even greater heights.

Gold for The Cove

The Journey to Excellence

Our path to this achievement has been filled with both challenges and victories. From the start, our mission has been to create a welcoming space where guests can relax and feel at home. Over the years, we have invested significantly in enhancing our facilities and training our staff. For example, we recently opened The Atrium Cafe and Bar and Basalt Restaurant, offering guests a place onsite for breakfast and lunch and finishing off the day with a meal overlooking the Tasmanian Coastline. With a strong focus on Tasmanian produce, we are very proud of the team and what they have been delivering daily.

The Tasmanian Hospitality Awards are known for their rigorous evaluation process. Being recognized among the best is not just an honor; it confirms our dedication to excellence in the hospitality industry.

A Team Effort

This award is about more than just our building or amenities; it represents the incredible people who work tirelessly behind the scenes. Our staff is the heart and soul of our establishment. Each individual plays a crucial role in creating memorable experiences for our guests.

Guest Experience at the Forefront

At the core of our philosophy is the belief that every guest deserves an exceptional experience. We strive to go above and beyond to meet the needs of our visitors. Whether it is offering personalized recommendations for local attractions, such as a ride on the Don River Railway, or a quick trip to Cradle Mountain, or accommodating special requests, we aim to make every stay unforgettable.

Winning the Gold award reinforces our commitment to guest satisfaction. In 2024, we initiated a feedback program that led to a 30% improvement in our service ratings. We will continue to listen to our guests and adapt our services to exceed their expectations.

Looking Ahead

As we celebrate this achievement, we are also focused on the future. Winning the Gold award marks not the end but the beginning of our journey. We are motivated to keep improving and innovating our services to ensure we remain a top choice for accommodation in Tasmania

Exciting plans are on the horizon, including new amenities like a wellness center and enhanced guest experiences tailored to local culture. Our goal is to create a destination that not only meets but exceeds our guests' expectations.

A Heartfelt Thanks

In conclusion, we want to extend our heartfelt thanks to everyone who has been part of our journey. To our dedicated team, loyal guests, and supportive community, this award belongs to you. Your trust and encouragement inspire us to strive for excellence every day.

We invite you to visit us and experience the award-winning hospitality that has garnered this recognition. Together, let’s create more unforgettable memories in the beautiful surroundings of Tasmania.

Winning the Gold at the Tasmanian Hospitality Awards for Best Accommodation in the Metro area is a proud moment for us. We look forward to welcoming you soon!